that JAGGAER is a“ market leader in that space with a very defendable position.” The expansion strategy appears to focus on leveraging these strongholds whilst gradually extending into broader supply chain use cases, Andrew reports, suggesting a measured approach to growth that builds on existing customer relationships and market positions.
AI enthusiasm exceeds expectations Perhaps one of the most significant surprises for Andrew has been the enthusiasm around artificial intelligence, particularly following JAGGAER’ s recent announcement of JAI, its AI innovation initiative that builds on the company’ s existing AI offerings.
Even among customer segments traditionally viewed as technology laggards, the response has been overwhelmingly positive.“ We have some public sector customers, some higher education customers which are maybe known as laggards in the tech space to some extent. But the amount of excitement about AI has been incredible to me. Our customers are hiring AI engineers, some of them are playing with Copilot Studio.”
The practical application of AI into procurement and supply chain challenges represents a natural fit, says Andrew:“ You think about what JAGGAER does for a living – messy data, networked enterprise problems – there isn’ t a better set of use cases for Gen AI and Agentic AI. So the opportunity for the future, particularly for this business, is just incredible.”
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